Return and cancellation policy:
If you wish to return an item you must call for instructions. Items returned without authorization will be refused.
Keep the original packing and
invoice. Items must be returned within 30 days of receipt, and be fully insured.
Shipping charges are not refundable. Returns sent to the wrong address, either
through customer error or through the customer not calling for instructions will
incur additional shipping which will be passed long to the customer in the form
of a reduction of the refund amount. Full credit will not be issued if item is
missing parts, shows wear, is not in resalable condition, or has been damaged.
Items that were damaged by your shipper are not eligible for refund. You will
need to collect compensation from the shipper yourself through the insurance
coverage you purchased from them. In that event, we will hold the item for 6
months in the event your shipper wants to inspect it. Some items are not
returnable including all custom items and discontinued items. Items that have been partially
constructed are not cancelable. Cancelled orders are subject to a cancellation
fee of 6% of the total order amount. If you have any questions
about return policies or cancellation fees affecting an item please ask for a
clarification at or before the time of order. Thanks!
The minimum restocking fee on all items is 6%. Some items have a
higher restocking fee and are shown below.
cast iron registers: 20%
cast bronze registers: 25%
quick ship style: 20%
Romantic revival registers: 25%
Turner collection: 20%
Sunset Boulevard: 20%
olympia grilles: 20%
Tuxedo collection: 25%
black tie granite: not returnable
geometric style: non-returnable, non-cancellable
turn of the century collection: non-returnable, non-cancelable
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, and rickenbacker vents that have a finish or are made of a
wood other than red oak are not returnable
We do not share, sell, or otherwise disseminate any of your information to
companies other than those operated by decor and restore inc. This would include
your name, address, financial information, and e-mail address. We do not
telemarket or hire telemarketers. We do not send junk faxes. We do not spam.
Plus, you'll notice we are just about the only site on the internet that does
not accept advertising.